FAQ
Frequently asked
Is Zayenha Soul therapy?
No. It is a self-reflection & wellbeing tool, usable alongside therapy — not a replacement. For diagnosis or treatment, consult a professional.
Does it give religious rulings?
No. We use general affective concepts with explicit religious neutrality, avoiding binding jurisprudential terms.
How is it different from asking an AI assistant?
Tools & journeys: longitudinal tracking, saved state, an accumulating journey, a recommendation engine — value a single prompt cannot give. And “Naseeha” asks clarifying questions first and cites named scientific frameworks — not a generalized opinion.
Do I need a subscription to start?
No — your free plan is permanent, with no expiry date and no card needed: one permanent, once-forever use of Fadfada, Naseeha, each tool, one journey, one program, and one session of each structured conversation service. The clarity test, the glossary (100 terms), and the Gratitude program are always free, unlimited. A subscription unlocks everything without limits.
What is “Fadfada” and how does it work?
A safe space to talk with a companion that listens — no judging, no preaching. Three privacy modes: ephemeral (wiped instantly) · device only · account-encrypted. Your free plan includes 3 permanent messages; subscribers get 600 messages/month.
What is “Naseeha” — is it a diagnosis?
No. Developmental guidance grounded in documented frameworks (CBT, self-compassion, Gottman, Frankl…) with sources cited. No medical diagnosis, no religious rulings. The advisor asks first then advises — sharper than asking an AI assistant directly.
What is “Held” — is it therapy?
No. An AI guide built on a person-centered counseling approach — it listens and explores with you without judgment, a fixed curriculum, or a preset agenda, whatever you bring, and remembers your previous sessions as an ongoing relationship rather than separate chats. At your first session you choose how to begin: "Open Held" or "Explore Your Story" (understanding the story you carry about yourself from your experiences) — the choice only sets how we begin, not what topics are allowed, and it can be changed anytime later. It is not therapy and not a substitute for a licensed therapist. Your free plan includes 1 permanent session; subscribers get 12 sessions/month.
What are “CBT Guidance Sessions” — is it therapy?
No. An AI guide built on CBT-style methodology across 10 consecutive sessions — a real session structure (homework review, new skill, practice, new homework), but not therapy and not a substitute for a licensed professional. Multiple series, each auto-classified from your own words — from anxiety and low mood, to sexual health and behavioral addictions (like gambling or compulsive shopping). Your free plan includes 1 permanent session; subscribers get 12 sessions/month.
What is the “Guided Insomnia Program” — does it suit everyone?
A program built on CBT-I methodology (Jacobs & Espie, recommended by the American College of Physicians as first-line treatment for chronic insomnia) — a daily sleep diary and a sleep window actually computed from your data weekly, across 6 sessions. Before starting, a brief safety screen confirms sleep restriction fits your situation (not recommended with a history of bipolar disorder, seizures, or untreated sleep apnea) — anyone screened out is advised to consult a specialist first and may try again anytime after.
What is “Unsaid” — how is it different from the static “Empty Chair” tool?
A live dialogue exercise using the empty-chair (Gestalt) and inner-parts (IFS) techniques — you write both voices of the dialogue; the AI only facilitates, never performs a real person or claims to know what they would say. It opens with a brief safety screen to confirm it fits you right now. Your free plan includes 1 permanent session; subscribers get 8 sessions/month.
How much does it cost, and is VAT included?
Monthly SAR 49, Annual SAR 399 (save SAR 189), or a single journey SAR 79–99. All prices include 15% VAT.
Can I cancel anytime?
Yes, from your Zayenha Hub dashboard in one click. Access remains until the paid period ends, and your data is preserved.
What happens to my data if I stop subscribing?
Your entries and self-map stay saved and encrypted, and return the moment you resubscribe. You may export or delete them anytime.
Does the subscription auto-renew?
Renewal is managed via Zayenha Hub and can be turned off before the renewal date in one click. No hidden fees.
Can I pay with Zayenha points?
Yes, points are an accepted payment method via the Hub — fully or partially alongside the amount.
Buy one journey or subscribe?
For a single theme, buy that journey (SAR 79–99) with permanent access. For the whole library, a subscription is far better value and unlocks every tool and journey.
Can I gift a journey or subscription?
Yes, via the gifting page on Zayenha Hub — the activation reaches your loved one with a kind note.
How is my data protected?
Your sensitive entries are encrypted (AES-256), and we never store raw IP (secure hashing only). Identity & payment via Zayenha Hub under PDPL, with the right to export, correct, and delete within 72 hours. Every conversation service (Fadfada, Naseeha, Held, Unsaid, CBT, Insomnia) offers both an opt-out-of-saving choice from the start and a delete-afterward option — full plain-language details on the "How We Protect Your Privacy" page.
What if I’m in acute crisis?
Your safety matters most. Soul is not suitable during acute crisis; reach a professional now — KSA mental-health line 920033360 or emergency 997.
Does it work in Arabic and English?
Yes, fully in both languages at equal quality, with polished RTL and instant language switching.
How do I request a refund?
The Golden Guarantee: 72 hours, unconditional, on any journey, card program, or standalone CBT/Sleep-program purchase, and on the Annual plan — you keep what you completed and get refunded with one click. Requests go through your Zayenha Hub dashboard → Billing, or via support. Full details in the refund policy.