FAQ
Frequently asked
Is Zayenha Soul therapy?
No. It is a self-reflection & wellbeing tool, usable alongside therapy — not a replacement. For diagnosis or treatment, consult a professional.
Does it give religious rulings?
No. We use general affective concepts with explicit religious neutrality, avoiding binding jurisprudential terms.
How is it different from asking an AI assistant?
Tools & journeys: longitudinal tracking, saved state, an accumulating journey, a recommendation engine — value a single prompt cannot give. And “Naseeha” asks clarifying questions first and cites named scientific frameworks — not a generalized opinion.
Do I need a subscription to start?
You start with a 7-day free trial (no card) that lets you taste every feature once: one use per tool, one journey, one program, and a short chat. The clarity test and glossary (100 terms) are available without a subscription. A subscription unlocks everything without limits.
What is “Fadfada” and how does it work?
A safe space to talk with a companion that listens — no judging, no preaching. Three privacy modes: ephemeral (wiped instantly) · device only · account-encrypted. Sign in to start your trial: 5 messages across your whole 7-day trial (not per session), subscribers get 600/month.
What is “Naseeha” — is it a diagnosis?
No. Developmental guidance grounded in documented frameworks (CBT, self-compassion, Gottman, Frankl…) with sources cited. No medical diagnosis, no religious rulings. The advisor asks first then advises — sharper than asking an AI assistant directly.
What is “Held” — is it therapy?
No. An AI guide built on a person-centered counseling approach — it listens and explores with you without judgment, a fixed curriculum, or a preset agenda, whatever you bring, and remembers your previous sessions as an ongoing relationship rather than separate chats. It is not therapy and not a substitute for a licensed therapist. Your free trial includes one session; subscribers get 12 sessions/month.
What are “CBT Guidance Sessions” — is it therapy?
No. An AI guide built on CBT-style methodology across 10 consecutive sessions — a real session structure (homework review, new skill, practice, new homework), but not therapy and not a substitute for a licensed professional. Your free trial includes one session; subscribers get 12 sessions/month.
What is the “Guided Insomnia Program” — does it suit everyone?
A program built on CBT-I methodology (Jacobs & Espie, recommended by the American College of Physicians as first-line treatment for chronic insomnia) — a daily sleep diary and a sleep window actually computed from your data weekly, across 6 sessions. Before starting, a brief safety screen confirms sleep restriction fits your situation (not recommended with a history of bipolar disorder, seizures, or untreated sleep apnea) — anyone screened out is advised to consult a specialist first and may try again anytime after.
What is “Unsaid” — how is it different from the static “Empty Chair” tool?
A live dialogue exercise using the empty-chair (Gestalt) and inner-parts (IFS) techniques — you write both voices of the dialogue; the AI only facilitates, never performs a real person or claims to know what they would say. It opens with a brief safety screen to confirm it fits you right now. Your free trial is one session; subscribers get 8 sessions/month.
How much does it cost, and is VAT included?
Monthly SAR 49, Annual SAR 399 (save SAR 189), or a single journey SAR 79–99. All prices include 15% VAT.
Can I cancel anytime?
Yes, from your Zayenha Hub dashboard in one click. Access remains until the paid period ends, and your data is preserved.
What happens to my data if I stop subscribing?
Your entries and self-map stay saved and encrypted, and return the moment you resubscribe. You may export or delete them anytime.
Does the subscription auto-renew?
Renewal is managed via Zayenha Hub and can be turned off before the renewal date in one click. No hidden fees.
Can I pay with Zayenha points?
Yes, points are an accepted payment method via the Hub — fully or partially alongside the amount.
Buy one journey or subscribe?
For a single theme, buy that journey (SAR 79–99) with permanent access. For the whole library, a subscription is far better value and unlocks every tool and journey.
Can I gift a journey or subscription?
Yes, via the gifting page on Zayenha Hub — the activation reaches your loved one with a kind note.
How is my data protected?
Your sensitive entries are encrypted (AES-256), and we never store raw IP (secure hashing only). Identity & payment via Zayenha Hub under PDPL, with the right to export, correct, and delete within 72 hours. Every conversation service (Fadfada, Naseeha, Held, Unsaid, CBT, Insomnia) offers both an opt-out-of-saving choice from the start and a delete-afterward option — full plain-language details on the "How We Protect Your Privacy" page.
What if I’m in acute crisis?
Your safety matters most. Soul is not suitable during acute crisis; reach a professional now — KSA mental-health line 920033360 or emergency 997.
Does it work in Arabic and English?
Yes, fully in both languages at equal quality, with polished RTL and instant language switching.
How do I request a refund?
A 14-day refund window from purchase date (subscription or single journey). Requests go through your Zayenha Hub dashboard → Billing, or via support. Full details in the refund policy.