Frequently asked

Zayenha Soul is an Arabic digital service (also available in English) for self-reflection: reflection tools and journeys, a journal, breathing exercises, and chats where AI helps you organise your thoughts. It is provided by Zayenha, and it is not treatment, diagnosis, an emergency service, or a substitute for a licensed professional. Contact: z@zayenha.com.

No. It is a self-reflection & wellbeing tool, usable alongside therapy — not a replacement. For diagnosis or treatment, consult a professional.

No. We use general affective concepts with explicit religious neutrality, avoiding binding jurisprudential terms.

Tools & journeys: longitudinal tracking, saved state, an accumulating journey, a recommendation engine — value a single prompt cannot give. And “Naseeha” asks clarifying questions first and cites named scientific frameworks — not a generalized opinion.

No — your free plan is permanent, with no expiry date and no card needed: one permanent, once-forever use of Fadfada, Naseeha, each tool, one journey, one program, and one session of each structured conversation service. The clarity test, the glossary (100 terms), and the Gratitude program are always free, unlimited. A subscription unlocks everything without limits.

A safe space to talk with a companion that listens — no judging, no preaching. Three privacy modes: ephemeral (wiped instantly) · device only · account-encrypted. Your free plan includes 3 permanent messages; subscribers get 600 messages/month.

No. Developmental guidance grounded in documented frameworks (CBT, self-compassion, Gottman, Frankl…) with sources cited. No medical diagnosis, no religious rulings. The advisor asks first then advises — sharper than asking an AI assistant directly.

No. An AI guide built on a person-centered counseling approach — it listens and explores with you without judgment, a fixed curriculum, or a preset agenda, whatever you bring, and remembers your previous sessions as an ongoing relationship rather than separate chats. At your first session you choose how to begin: "Open Held" or "Explore Your Story" (understanding the story you carry about yourself from your experiences) — the choice only sets how we begin, not what topics are allowed, and it can be changed anytime later. It is not therapy and not a substitute for a licensed therapist. Your free plan includes 1 permanent session; subscribers get 12 sessions/month.

No. An AI guide built on CBT-style methodology across 10 consecutive sessions — a real session structure (homework review, new skill, practice, new homework), but not therapy and not a substitute for a licensed professional. Multiple series, each auto-classified from your own words — from anxiety and low mood, to sexual health and behavioral addictions (like gambling or compulsive shopping). Your free plan includes 1 permanent session; subscribers get 12 sessions/month.

A guided program inspired by the principles of CBT-I methodology (Jacobs & Espie) — not clinically validated, and not treatment — with a daily sleep diary and a sleep window computed from your data weekly across six sessions. Before starting, brief safety questions may flag reasons to seek professional care; they cannot confirm medical suitability for anyone. If the screen flags a reason not to start, consult a qualified professional before trying the program.

A live dialogue exercise using the empty-chair (Gestalt) and inner-parts (IFS) techniques — you write both voices of the dialogue; the AI only facilitates, never performs a real person or claims to know what they would say. It opens with a brief safety screen to confirm it fits you right now. Your free plan includes 1 permanent session; subscribers get 8 sessions/month.

Monthly SAR 49, Annual SAR 399 (save SAR 189), or a single journey SAR 79–99. All prices include 15% VAT.

Yes, from your Zayenha Hub dashboard in one click. Access remains until the paid period ends, and your data is preserved.

Your entries and self-map stay saved and encrypted, and return the moment you resubscribe. You may export or delete them anytime.

Renewal is managed via Zayenha Hub and can be turned off before the renewal date in one click. No hidden fees.

Yes, points are an accepted payment method via the Hub — fully or partially alongside the amount.

For a single theme, buy that journey (SAR 79–99) with permanent access. For every tool and journey, a subscription is far better value and unlocks every tool and journey.

Yes, via the gifting page on Zayenha Hub — the activation reaches your loved one with a kind note.

Sensitive reflective entries are encrypted (AES-256), while identity and payment run through Zayenha Hub. You can request export, correction, or deletion from your account. Chat messages reach the AI provider to generate replies, and saving controls differ by service; see “How We Protect Your Privacy”.

Your safety matters most. Soul is not suitable during acute crisis; reach a professional now — KSA mental-health line 920033360 or emergency 997.

Yes, fully in both languages at equal quality, with polished RTL and instant language switching.

Open your Zayenha Hub wallet, select an eligible transaction within 72 hours of purchase, and give a brief reason. The limit is one refund per account per product. Monthly subscriptions are outside the guarantee window; see the refund policy for eligibility.

No. Chat is one part of Soul, and it works within a defined method, not outside it. Around it are tools, journeys and reflections that were carefully written and reviewed, and AI helps read your patterns and summarise your journey within that method. Soul is a first step and a companion along the way, not a replacement for a psychiatrist.

No. What you write is used only to deliver your service and is never used to train any public model. We don't sell or share your data, and you can delete it whenever you choose.