Privacy
Your privacy is foundational. We comply with the Saudi Personal Data Protection Law (PDPL).
- AES-256 encryption for sensitive fields (entries, closures, mirrors).
- We never store raw IP — secure hash only (ip_hash).
- Identity & payment via Zayenha Hub — we do not store your financial data.
- Right to export, correct, and delete within 72 hours.
- Account deletion erases entries & audio, keeping a non-personal audit trail.
Conversational services (Fadfada & Naseeha)
These services offer three privacy modes — you choose:
- Ephemeral (default) — We do not write your conversation to our database. Your words are sent transiently to the AI provider to generate the reply only, and are handled there under its terms.
- Keep on my device — A copy of the conversation is kept in your own browser (localStorage) and is not stored by us. Your messages are still sent to the AI provider on each reply.
- Keep on my account — Stored encrypted (AES-256-GCM) on our servers and linked to your account only. Erase it anytime from your account page.
In all modes: conversation text passes through the AI provider to generate the reply, and we do not use it to train models. What the provider retains and its terms are under our review, and we do not promise what we have not verified. “Naseeha” delivers developmental guidance — not medical diagnosis or religious ruling.
Structured session services (Held, Unsaid, CBT, Insomnia)
Each session saves its full conversation and a short summary (both AES-256 encrypted) automatically so you can return to it and continue where you left off, and the AI guide remembers your prior sessions — you can always turn off saving a specific session from its finish window (neither its text nor its summary is kept), or permanently clear your entire session history at any time from each service own page. Unsaid specifically keeps who or what you addressed as technical session data it needs to function, even with saving turned off. Full, plain-language details on the How We Protect Your Privacy page — written in plain language for any technical level.