Policy
Refund Policy
A 14-day refund window for new subscriptions per Zayenha Hub policy. All requests are processed via the Hub, and your reflective data is preserved on refund.
Eligibility
- Monthly/annual subscription: refundable within 14 days of purchase.
- Single-journey purchase: refundable within 14 days unless the journey was completed.
- Points purchases: balance returned as points, not cash.
- After the window, usage is considered, and refunds may be partial or unavailable per Hub policy.
How to request a refund
1
Open your Zayenha Hub dashboard → Billing/Subscriptions.
2
Select the transaction to refund and request it, or contact support.
3
You receive the outcome, and the amount returns to your original payment method.
Expected processing time: typically 5–10 business days after approval, depending on the payment provider. A refund does not delete your data — it stays saved and encrypted, and you may export or delete it anytime.
For help, reach the Zayenha Hub support center. Last updated: June 2026.