Refund Policy
The Golden Guarantee: 72 hours, unconditional, on every one-time purchase (journeys, card programs, standalone CBT/Sleep purchases) and on the Annual plan — even after full use, you keep the result and get refunded. All requests are processed via the Hub.
Golden Guarantee · 72 hours
Not for you? Full refund within 72 hours — one click, no questions, no conditions.
Because we trust you, and what we build.
Eligibility
- A journey, card program, or standalone CBT/Sleep-program purchase: refundable within 72 hours of purchase — no questions, no conditions, and you keep what you completed even if you finished it in full.
- The Annual plan: the same unconditional 72-hour guarantee.
- The Monthly plan: no guarantee window — the permanent free plan already lets you try the real service before subscribing, so the choice is already an informed one.
- Points purchases: balance returned as points, not cash.
How to request a refund
Open your Zayenha Hub dashboard → Billing/Subscriptions.
Select the transaction to refund and request it, or contact support.
You receive the outcome, and the amount returns to your original payment method.
Expected processing time: typically 5–10 business days after approval, depending on the payment provider. A refund does not delete your data — it stays saved and encrypted, and you may export or delete it anytime.
For help, reach the Zayenha Hub support center. Last updated: August 2026.